1. Overview & Operational Scope

This Shipping Policy governs the dispatch and delivery of all orders placed through www.garmentguardpro.com. As an enterprise operating from France, we provide fulfillment services directly to customers located throughout Europe. All applicable customs duties and import taxes are fully prepaid under Delivered Duty Paid (DDP) terms, ensuring a seamless delivery experience without unexpected fees upon receipt.

2. Dispatch Location & Fulfillment Address

All merchandise is processed, prepared, and dispatched directly from our primary operational distribution facility located at:

87 Rue du Molinel Bâtiment B, 59700 Marcq-en-Barœul, France

3. Order Processing Times

Handling Window: Orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding statutory French holidays) following receipt of payment authorization.

Confirmation: Upon successful dispatch from our fulfillment center, customers receive an automated notification containing tracking credentials.

4. Shipping Carriers & Transit Estimations

We partner with established international and regional logistics providers, including DHL Priority, FedEx Priority, and UPS Priority services, to facilitate efficient transit across Europe.

Estimated Transit Duration: Standard delivery is expected within 5 to 7 business days from the date of dispatch, subject to geographical destination and carrier operational efficiency.

Tracking Notifications: Throughout the fulfillment journey—specifically at key operational milestones including dispatch, arrival at regional sorting hubs, and final local out-for-delivery status—automated updates are transmitted to the email address provided by the customer during checkout, ensuring comprehensive visibility into consignment movement.

5. Delayed Transit & Carrier Investigations

While our logistics partners strive to meet standard delivery timeframes, unforeseen regional disruptions, meteorological events, or peak seasonal volumes may occasionally influence transit schedules.

If a consignment exceeds the standard delivery window without significant tracking updates, our team will initiate a formal investigation with the respective carrier.

Upon completion of the carrier assessment and verification of circumstances, appropriate resolutions—such as a replacement dispatch or a full refund—will be determined and executed accordingly.

6. Address Accuracy & Recipient Responsibility

Customers are strictly responsible for providing precise, complete, and accurate delivery information at the time of checkout. EQUIPSTORE CREATION assumes no liability for delivery delays, misroutes, or non-delivery resulting from incomplete or erroneous address submissions entered by the purchaser. If a parcel is returned to our facility due to incorrect address details or multiple failed delivery attempts by the carrier, re-dispatch expenses may apply.

7. Policy Modifications

EQUIPSTORE CREATION reserves the right to amend, update, or modify this Shipping Policy at any time to reflect operational adjustments or statutory requirements. Continued use of www.garmentguardpro.com following any modification constitutes formal acknowledgment and acceptance of the revised terms.