1. Overview and Scope

EQUIPSTORE CREATION (“we”, “our”, or “us”) operates the website www.garmentguardpro.com, offering garment care tools to customers located across Europe. By placing an order through our website, you agree to comply with and be bound by the following Refund and Return Policy. This policy complies with applicable French and European consumer protection regulations, including the EU Consumer Rights Directive.

2. Accepted Payment Methods

We support secure and convenient payment methods to facilitate your transactions. You may complete your purchases using:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Authorized digital wallets

3. Order Processing and Shipping

  • Processing Time: Orders are processed and dispatched from our fulfillment center in France within 1 to 3 business days following payment confirmation.
  • Delivery Timeframe: Standard delivery is estimated to be completed within 5 to 7 business days, depending on the destination and our logistics partners, including DHL, FedEx, and UPS Priority services.
  • Tracking and Notifications: To keep you informed of your order status, automated tracking updates are sent to the email address provided at checkout at key milestones, including dispatch, arrival at regional logistics hubs, and local out-for-delivery stages.
  • Shipping Delays: In the event that a delivery exceeds standard transit timelines, we will initiate a formal investigation with the respective carrier. Based on the findings of the carrier investigation, we reserve the right to determine the appropriate resolution, which may include a full refund or a replacement shipment.

4. Right of Withdrawal (14-Day Statutory Return Period)

In accordance with European consumer protection legislation, consumers residing in the European Union have the legal right to withdraw from their purchase contract within 14 days of receiving their goods without providing any justification.

  • Return Period Expiry: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the items.
  • Condition of Returned Goods: To be eligible for a return under the Right of Withdrawal, items must be unused, in their original packaging, and in a condition suitable for resale.
  • Return Address: Customers wishing to exercise their right of withdrawal must ship the items back to our registered European facility at:EQUIPSTORE CREATION87 Rue du Molinel Bâtiment B,59700 Marcq-en-Barœul,France
  • Return Shipping Costs: Unless the return is due to an error on our part, the direct costs of returning the goods shall be borne by the customer.

5. Defective or Damaged Goods

We take meticulous care in preparing your orders. However, if you receive an item that is defective, damaged, or not as described, you are entitled to statutory remedies.

  • Reporting Procedure: You must notify our customer support team via email at nurture@garmentguardpro.com within a reasonable timeframe after receipt, providing clear photographic evidence of the defect or damage.
  • Resolution: Upon verification of the provided evidence, we will process a full refund or arrange for a replacement item to be dispatched promptly.
  • Physical Return Exemption for Damaged Items: For items confirmed to be defective or damaged upon arrival, customers are generally not required to physically return the damaged item. Providing photographic evidence via email is sufficient to initiate the refund or replacement process.

6. Refund Processing

  • Once a returned item is received and inspected at our facility, or once a damaged item claim is successfully verified via photographic evidence, we will process your refund.
  • Refunds will be issued automatically via the original payment method used during checkout (such as Visa, Mastercard, American Express, Apple Pay, Google Pay, or digital wallets) within 14 business days. Processing times by issuing banks or financial institutions may vary.

7. Contact Information

If you have any questions or require assistance regarding our refund and return procedures, please reach out to our support team:

  • Email: nurture@garmentguardpro.com
  • Phone: +33 320209010
  • Address: 87 Rue du Molinel Bâtiment B, 59700 Marcq-en-Barœul, France