1.Introduction and application

These terms of service govern your access to and use of www.garmentguardpro.com and the purchase of any garment maintenance tools offered by EQUIPSTORE CREATION. By placing an order through our website, you agree to comply with and be bound by these terms. These terms apply to all consumers and visitors located within the European Union and the European Economic Area.

2.Company identification

Company name: EQUIPSTORE CREATION

Registration number: FR60851778647

Registered office address: 87 Rue du Molinel Bâtiment B, 59700 Marcq-en-Barœul, France

Customer support email: nurture@garmentguardpro.com

Telephone support: +33 320209010

3.Orders and contract formation

All orders placed through our website are subject to availability and our acceptance. When you submit an order, you will receive an automated confirmation email acknowledging receipt. A binding sales contract is formed only when we dispatch the ordered items from our French fulfillment location and issue a dispatch confirmation email. We reserve the right to decline any order prior to dispatch in case of operational issues or stock unavailability.

4.Pricing and payment

All prices displayed on this website are quoted in Euros. Applicable shipping costs will be calculated and displayed at checkout, prior to final order confirmation. All payments are securely processed through our authorized checkout system.

5.Shipping, fulfillment, and risk of loss

Fulfillment and partners: Orders are dispatched directly from our operations in France. We partner with international carriers including DHL, FedEx, UPS, and priority delivery networks.

Processing and delivery times: Order processing requires 1 to 3 business days. Estimated standard delivery takes 5 to 7 business days following dispatch.

Tracking notifications: Automated tracking updates are sent to the customer’s email address at key milestones, including order dispatch, arrival at transit hubs, and local final-mile delivery.

Carrier investigations and resolutions: If an order exceeds standard delivery expectations, we coordinate an investigation with the respective carrier. Depending on the investigation outcome, we determine an appropriate resolution, which may include a full refund or a replacement shipment.

Transfer of risk and ownership: In compliance with European consumer protection legislation, the risk of loss or damage to goods remains with us until the consumer or a designated third party other than the carrier has acquired physical possession of the goods. Title transfers upon physical receipt.

6.Right of withdrawal (14-day returns)

Consumers residing in the European Union hold a statutory right to withdraw from their purchase without providing any reason within 14 days from the day the consumer or a nominated third party acquires physical possession of the goods.

Exercising withdrawal: To exercise the right of withdrawal, you must notify us via email at nurture@garmentguardpro.com before the 14-day period expires.

Return process: Items must be returned in accordance with our return guidelines. Refunds are processed using the original payment method upon receipt and verification of returned items, or upon presentation of valid proof of shipment.

7.Defective, damaged, or incorrect items

If items arrive with defects, flaws, or transit damage, customers may contact our customer support team via email at nurture@garmentguardpro.com within a reasonable timeframe after receipt.

Photographic evidence: Customers are requested to provide clear photographic evidence illustrating the reported flaw or damage via email.

Resolution without physical return: Upon verification of the photographic evidence, and without requiring the physical return of damaged or defective items, we will process a full refund or arrange for a replacement shipment.

8.Intellectual property

All visual elements, imagery, text layouts, and content presented on www.garmentguardpro.com are protected by applicable intellectual property laws and belong to EQUIPSTORE CREATION or respective copyright holders. Unauthorized reproduction or commercial use is strictly prohibited.

9.Limitation of liability

To the fullest extent permitted under European consumer protection laws, our liability for any direct or indirect losses arising from the use of our website or items is limited to the purchase value of the applicable order. Statutory consumer rights under European law remain fully intact.

10.Governing law and dispute resolution

These terms are governed by and construed in accordance with the laws of France. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in France, while preserving mandatory consumer protection rights applicable in the customer’s country of residence. European consumers may also utilize the European Commission’s Online Dispute Resolution platform.

11.Contact information

For any questions or notices regarding these terms, please contact:
EQUIPSTORE CREATION
Address: 87 Rue du Molinel Bâtiment B, 59700 Marcq-en-Barœul, France
Email: nurture@garmentguardpro.com
Phone: +33 320209010